Update the resolved incident notification template

---
title: Update the resolved incident notification template
description: Modify the email template for the notification that the caller receives when an incident is resolved.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-management/t\_UpdateTheResolvedIncidentNotificationTemplate.html
release: australia
product: Incident Management
classification: incident-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing incidents, Incident Management, IT Service Management]
---

# Update the resolved incident notification template

Modify the email template for the notification that the caller receives when an incident is resolved.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **System Notification** > **Templates**.

2.  Open the **incident.ess.resolve** template.

3.  Update the template content.

4.  Select **Update**.