Apply a template in the Incident form

---
title: Apply a template in the Incident form
description: Use a template to apply values to an incident record. The template values replace existing field values, and fields that aren't in the template remain unchanged.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-management/t\_UseATemplateFromAForm.html
release: australia
product: Incident Management
classification: incident-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing incidents, Incident Management, IT Service Management]
---

# Apply a template in the Incident form

Use a template to apply values to an incident record. The template values replace existing field values, and fields that aren't in the template remain unchanged.

## Before you begin

An incident template must exist. For more information, see [Create a template from the incident form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/create-template-inci-form.md).

Role required: itil, sn\_incident\_write, or admin

## Procedure

1.  Navigate to **All** > **Incident** > **Create New**.

2.  Select the more options icon \[Omitted image "more-options.png"\] Alt text: More options icon and then select **Toggle Template Bar** to see all templates in the template bar.

    \[Omitted image "apply-template-module.png"\] Alt text: Template bar in the Incident form

3.  Select a template to apply it to the incident record.

    When you apply the template, it replaces the existing field values with the values defined in the template and retains the values for fields not included in it. Before you apply the template, copy any existing field values that you need to keep.


**Related topics**  


[Create an incident template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/t_CreateAnIncidentTemplate.md)