Install IT Service Management

---
title: Install IT Service Management
description: Set up and get started with IT Service Management \(ITSM\) on your instance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/install-native-ai-itsm.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Configure and integrate, Simplified IT Service Management, IT Service Management]
---

# Install IT Service Management

Set up and get started with IT Service Management \(ITSM\) on your instance.

## Before you begin

Role required: admin

-   Request for the entitlement of the ServiceNow Otto for Setup application \(sn\_ia\) from [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) and install it. See [Set up ServiceNow Otto with ServiceNow Otto for Setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/ia-setup-now-assist.md) and [Understand the Configuration page flow in ServiceNow Otto for Setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/ia-configure-il.md).
-   If none of the following ITSM applications are auto-installed, request for an entitlement from [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) based on your subscription.
    -   IT Service Management \(sn\_ai\_itsm\_cont\)
    -   IT Service Management Advanced \(sn\_itsm\_adv\_cont\)

## About this task

Post installation, the following capabilities are available:

-   AI agents and agentic workflows simplifying ITSM workflows, supporting a simplified Employee Center portal, and a simplified administrator, employee, and fulfiller experience. For information on AI agents, see [AI agents and agentic workflows in Simplified IT Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/agents-ai-native-it-service-desk.md).
-   Commonly requested catalog items. For information on catalog items, see [Catalog items installed with Simplified IT Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/catalog-items-base-system.md).

## Procedure

1.  If an ITSM application is not auto-installed based on your subscription, perform the following steps.

    1.  From the **All** menu, navigate to **Admin Center** > **Application Manager** > **Available for you**.

    2.  Search for the IT Service Management application \(sn\_ai\_itsm\_cont\) or IT Service Management Advanced application \(sn\_itsm\_adv\_cont\).

    3.  Review the application listing for information on dependencies, licensing or subscription requirements, and release compatibility.

    4.  Select **Install**.

2.  Apply default configurations post installation of the selected application.

    1.  From the header of your ServiceNow instance, navigate to **Admin** > **Admin Home**.

    2.  From the **Manage your products** section, select IT Service Management.

        \[Omitted image "aiNativegetStartedwithInstall.png"\] Alt text: Set up Simplified ITSM application

        The Product Hub page for IT Service Management is displayed.

    3.  In the **Installation progress** section, from the **Not Installed** tab, select **Apply default configurations** for IT Service Management.

        \[Omitted image "ai-native-itsm-install-product-hub.png"\] Alt text: applying default configurations

        **Important:** Do not change the current scope while presets are being configured.

    4.  In the **Apply default configurations** pop-up window, select **Confirm**.

3.  Start configuring IT Service Management.

    1.  In the **Now you're ready to configure** pop-up window, select **Configure**.

        \[Omitted image "ai-native-itsm-configure.png"\] Alt text: Start configuring Simplified IT Service Management

        The Configure IT Service Management page is displayed.

    2.  In the **Get started with configuration** pop-up window, review the configuration instructions and select **Got it**.

        \[Omitted image "ai-naive-install-get-started.png"\] Alt text: getting started with configurations


**Parent Topic:**[Configuring Simplified IT Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/configuring-ai-native-itsm.md)