View active collaborations

---
title: View active collaborations
description: As an incident manager, you can view all the active collaborations for the incidents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-mobile-agent/active-collaborations-inc-itsm-mobile.html
release: australia
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Collaboration with incidents, Work on incidents assigned to you, Managing incidents and tasks using the My Work applet, ITSM Mobile Agent, IT Service Management]
---

# View active collaborations

As an incident manager, you can view all the active collaborations for the incidents.

## Before you begin

Role required: itil, itil\_admin, or admin

## Procedure

1.  Open the ITSM Mobile Agent app.

2.  On the **My work** tab, tap **See All**.

    \[Omitted image "my-work-itsm-mobile.png"\] Alt text: My work.

3.  Tap an incident.

4.  Tap **Collaborate**.

    \[Omitted image "incident-collaborate-itsm-mobile.png"\] Alt text: View active collaborations

    Each collaboration displays:

    -   Application: Slack or Microsoft Teams
    -   Collaboration title
    -   Incident created date and timestamp
    -   Channel name: Channel marked with “\#” is a public channel. Any user can view the conversation. Channel that doesn’t contain a “\#” is a private channel and isn’t accessible to public users. Only the collaborators can view the chat conversation.
5.  Swipe and tap **View** to view the conversation in the respective application.

    \[Omitted image "view-active-collab-inc-itsm-mobile.png"\] Alt text: View active collaborations


**Parent Topic:**[Collaboration with incidents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/collaboration-incident-itsm-mobile.md)