Add participants to a conference call from an incident task

---
title: Add participants to a conference call from an incident task
description: Add participants to an active conference call with the caller from an incident task to discuss the resolution of a task.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-mobile-agent/add-participants-inc-task-itsm-mobile.html
release: australia
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Collaboration with incident tasks, Work on incidents assigned to you, Managing incidents and tasks using the My Work applet, ITSM Mobile Agent, IT Service Management]
---

# Add participants to a conference call from an incident task

Add participants to an active conference call with the caller from an incident task to discuss the resolution of a task.

## Before you begin

Role required: itil, itil\_admin, or admin

## Procedure

1.  Open the ITSM Mobile Agent app.

2.  On the **My work** tab, tap **See All**.

    \[Omitted image "my-work-itsm-mobile.png"\] Alt text: My work.

3.  Tap the incident record you want to work on.

4.  Tap **Related** > **Incident tasks**.

    \[Omitted image "inc-task-itsm-mobile-1.png"\] Alt text: Incident task record

5.  Tap the incident task record.

6.  Tap **Collaborate** > **Conference calls** > **Active**.

7.  Tap the conference call.

8.  Tap **Add participants**, and provide the following details:

    1.  **Recommended participants**: The list of participants associated with the incident is displayed. Select the required users, and tap **Submit**.
    2.  **Users**: Select the required users, and tap **Submit**.
    3.  **Groups**: Select the required group, and tap **Submit**.
    \[Omitted image "add-participant-inc-task-itsm-mobile.png"\] Alt text: Add participant

9.  In the **Add participants** screen, tap **Submit**.


**Parent Topic:**[Collaboration with incident tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/collaboration-inc-task-itsm-mobile.md)