Add participants to a conference call from a major incident

---
title: Add participants to a conference call from a major incident
description: Add participants to an active conference call from a major incident record to discuss the resolution of the major incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-mobile-agent/add-participants-major-inc-call-itsm-mobile.html
release: australia
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Collaboration with major incidents, Managing major incidents using the Major Incident applet, ITSM Mobile Agent, IT Service Management]
---

# Add participants to a conference call from a major incident

Add participants to an active conference call from a major incident record to discuss the resolution of the major incident.

## Before you begin

Role required: major\_incident\_manager, itil, itil\_admin, or admin

## Procedure

1.  Open the ITSM Mobile Agent app.

2.  Tap the **Major incidents** tab.

3.  Tap **Active collaborations**.

    \[Omitted image "major-inc-active-collab.png"\] Alt text: Active collaborations in major incident tab.

4.  Tap the active conference call.

    \[Omitted image "maj-inc-related-details.png"\] Alt text: Active call highlighted on the Collaborate tab.

5.  Tap **Add participants**.

    \[Omitted image "maj-inc-active-conf-call-2.png"\] Alt text: Add participants highlighted in the conference call screen.

6.  Provide the following details:

    1.  **Recommended participants**: The list of participants associated with the incident is displayed. Select the required users, and tap **Submit**.
    2.  **Users**: Select the required users, and tap **Submit**.
    3.  **Groups**: Select the required group, and tap **Submit**.
    \[Omitted image "add-participant-inc-task-itsm-mobile.png"\] Alt text: Add participant

7.  In the **Add participants** screen, tap **Submit**.