Collaboration with major incidents

---
title: Collaboration with major incidents
description: Agents can start and manage collaboration on major incident records from the ITSM Mobile Agent app.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-mobile-agent/collaboration-major-incident-itsm-mobile.html
release: australia
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing major incidents using the Major Incident applet, ITSM Mobile Agent, IT Service Management]
---

# Collaboration with major incidents

Agents can start and manage collaboration on major incident records from the ITSM Mobile Agent app.

Add deep linking support for ITSM Mobile Agent in the Mobile studio. For information about adding deep linking support, see [Add deep linking support to ITSM Mobile Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/deep-link-itsm-mobile-agent.md).