Create an incident from the app landing page

---
title: Create an incident from the app landing page
description: Create an incident directly from your ITSM Mobile Agent app landing page with a single tap.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-mobile-agent/create-incident-mobile.html
release: australia
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing incidents and tasks using the My Work applet, ITSM Mobile Agent, IT Service Management]
---

# Create an incident from the app landing page

Create an incident directly from your ITSM Mobile Agent app landing page with a single tap.

## Before you begin

Role required: itil, sn\_incident\_write, or admin

## Procedure

1.  On your agent mobile app landing page, tap the add icon \[Omitted image "add-icon.png"\] Alt text: to create an incident directly from the landing screen.

2.  Fill in the fields.

<table id="table_px4_gyt_gmb"><thead><tr><th align="left">

Field

</th><th align="left">

Description

</th></tr></thead><tbody><tr><td>

Caller

</td><td>

Caller for the incident. Tap the arrow to search for and select a caller.

</td></tr><tr><td>

Short description

</td><td>

Brief description of the incident.

</td></tr><tr><td>

Urgency

</td><td>

Urgency of the incident. The available options are:-   1 - High
-   2 - Medium
-   3 - Low


</td></tr><tr><td>

Impact

</td><td>

Measure of the effect of the incident on business processes. The available options are:-   1 - High
-   2 - Medium
-   3 - Low


</td></tr><tr><td>

Priority

</td><td>

Level that identifies how quickly the service desk should address the task.**Note:**

-   This field is auto-populated based on the values defined in **Urgency** and **Impact**.
-   When updating **Urgency** and **Impact**, you must add the work notes. In such case, the value in this field is updated based on the modified **Urgency** and **Impact** values.
For more information on configuring the auto-populated values, see [Configure auto-fill inputs on input form screens](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/config-autofil-inputs-nptfrmscrn.md).

</td></tr><tr><td>

Description

</td><td>

Detailed description of the incident.

</td></tr><tr><td>

Service

</td><td>

Service to which the incident belongs. Tap the arrow to search for and select the service.

</td></tr><tr><td>

Configuration item

</td><td>

Configuration item for the incident. Tap the arrow to select it.

</td></tr><tr><td>

Assignment group

</td><td>

Group to which the incident is assigned. Tap the arrow to search for and select the group.

</td></tr><tr><td>

Assigned to

</td><td>

Person from the assignment group who works on the incident. Tap the arrow to search for and select the person.

</td></tr></tbody>
</table>