Filter records in ITSM Mobile Agent

task australia Updated Sep 10, 2026 1 min read filter-records-agent-mobile.md

Set additional filters to limit the number of records that are displayed on a screen. Filtering records in the mobile app works like filtering with a condition builder on the ServiceNow AI Platform.

Before you begin

Role required: itil or incident_write

Procedure

To refine the records on any list, tap the filter icon [Omitted image "grc-filter-image.png"] Alt text:.
On the Filters screen that appears, tap the arrow on a field to expand it.
From the options available, tap the check box or tap an option for your filter.

For many of the filters, you can select more than one option.
Tap the back icon [Omitted image "back-arrow-icon.png"] Alt text: or DONE to save your changes to a field.

The criteria you chose appear on the Filters screen. The number of records that match your criteria also appears at the top of the screen. Tap Clear or RESET to remove any filters and restore the default setting.
Repeat steps 1 through 4 with the Filters screen displayed to continue setting your filter criteria.
To create AND conditions, tap the AND icon after you set all criteria.
Alternatively, tap the OR icon to create OR conditions.
After you add all the criteria, tap DONE.

The incident records that match your filter criteria display on the screen.

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---
title: Filter records in ITSM Mobile Agent
description: Set additional filters to limit the number of records that are displayed on a screen. Filtering records in the mobile app works like filtering with a condition builder on the ServiceNow AI Platform.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-mobile-agent/filter-records-agent-mobile.html
release: australia
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Exploring ITSM Mobile Agent, ITSM Mobile Agent, IT Service Management]
---

# Filter records in ITSM Mobile Agent

Set additional filters to limit the number of records that are displayed on a screen. Filtering records in the mobile app works like filtering with a condition builder on the ServiceNow AI Platform.

## Before you begin

Role required: itil or incident\_write

## Procedure

1. To refine the records on any list, tap the filter icon \[Omitted image "grc-filter-image.png"\] Alt text:.

2. On the Filters screen that appears, tap the arrow on a field to expand it.

3. From the options available, tap the check box or tap an option for your filter.

For many of the filters, you can select more than one option.

4. Tap the back icon \[Omitted image "back-arrow-icon.png"\] Alt text: or **DONE** to save your changes to a field.

The criteria you chose appear on the Filters screen. The number of records that match your criteria also appears at the top of the screen. Tap **Clear** or **RESET** to remove any filters and restore the default setting.

5. Repeat steps 1 through 4 with the Filters screen displayed to continue setting your filter criteria.

6. To create AND conditions, tap the AND icon after you set all criteria.

7. Alternatively, tap the OR icon to create OR conditions.

8. After you add all the criteria, tap **DONE**.

The incident records that match your filter criteria display on the screen.