Initiate a chat with the assignment group from an incident

task australia Updated Sep 10, 2026 1 min read initiate-chat-assignment-group-itsm-mobile.md

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Initiate a chat with the assignment group members from an incident to discuss the resolution of an incident.

Before you begin

Role required: itil, itil_admin, or admin

Procedure

Open the ITSM Mobile Agent app.
On the My work tab, tap See All.

[Omitted image "my-work-itsm-mobile.png"] Alt text: My work.
Tap the incident record you want to work on.
Tap Assignment group.

[Omitted image "assignment-group-itsm-mobile-2.png"] Alt text: Assignment group in ITSM Mobile Agent
Do one of the following:

Option Action

Initiate chat in Slack Tap the Slack assignment group.

Initiate chat in Microsoft Teams Tap the Microsoft Teams assignment group.

[Omitted image "assignment-group-major-inc-itsm-mobile.png"] Alt text: Assignment group in ITSM Mobile Agent

You can also interact with a user from the assignment group. Tap the assignment group, tap a user, and then select either Slack or Microsoft Teams to initiate a conversation.

Note: The Slack and Microsoft Teams assignment group contacts appear only if the assignment group has valid Slack and Microsoft Teams accounts.

Option	Action
Initiate chat in Slack	Tap the Slack assignment group.
Initiate chat in Microsoft Teams	Tap the Microsoft Teams assignment group.

Parent Topic:Collaboration with incidents

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---
title: Initiate a chat with the assignment group from an incident
description: Initiate a chat with the assignment group members from an incident to discuss the resolution of an incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-mobile-agent/initiate-chat-assignment-group-itsm-mobile.html
release: australia
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Collaboration with incidents, Work on incidents assigned to you, Managing incidents and tasks using the My Work applet, ITSM Mobile Agent, IT Service Management]
---

# Initiate a chat with the assignment group from an incident

Initiate a chat with the assignment group members from an incident to discuss the resolution of an incident.

## Before you begin

Role required: itil, itil\_admin, or admin

## Procedure

1. Open the ITSM Mobile Agent app.

2. On the **My work** tab, tap **See All**.

\[Omitted image "my-work-itsm-mobile.png"\] Alt text: My work.

3. Tap the incident record you want to work on.

4. Tap **Assignment group**.

\[Omitted image "assignment-group-itsm-mobile-2.png"\] Alt text: Assignment group in ITSM Mobile Agent

5. Do one of the following:

|Option|Action|
|------|------|
|Initiate chat in Slack|Tap the Slack assignment group.|
|Initiate chat in Microsoft Teams|Tap the Microsoft Teams assignment group.|

\[Omitted image "assignment-group-major-inc-itsm-mobile.png"\] Alt text: Assignment group in ITSM Mobile Agent

You can also interact with a user from the assignment group. Tap the assignment group, tap a user, and then select either Slack or Microsoft Teams to initiate a conversation.

**Note:** The Slack and Microsoft Teams assignment group contacts appear only if the assignment group has valid Slack and Microsoft Teams accounts.

**Parent Topic:**[Collaboration with incidents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/collaboration-incident-itsm-mobile.md)