Initiate a conference call with the caller from an incident

---
title: Initiate a conference call with the caller from an incident
description: Initiate a conference call from an incident to discuss the resolution of an incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-mobile-agent/initiate-conf-call-inc-itsm-mobile.html
release: australia
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Collaboration with incidents, Work on incidents assigned to you, Managing incidents and tasks using the My Work applet, ITSM Mobile Agent, IT Service Management]
---

# Initiate a conference call with the caller from an incident

Initiate a conference call from an incident to discuss the resolution of an incident.

## Before you begin

Role required: itil, itil\_admin, or admin

## Procedure

1.  Open the ITSM Mobile Agent app.

2.  On the **My work** tab, tap **See All**.

    \[Omitted image "my-work-itsm-mobile.png"\] Alt text: My work.

3.  Tap the incident record you want to work on.

    \[Omitted image "call-incident-itsm-mobile-agent.png"\] Alt text: Call from ITSM Mobile Agent

4.  Tap the more options icon \[Omitted image "more-options-itsm-mobile-agent.png"\] Alt text:.

5.  Tap **Start call**.

6.  Provide the following details:

    1.  **Conference bridge**: Tap **Conference bridge** and select Microsoft Teams.
    2.  **Users**: Select the users.
    3.  **Groups**: Select the required group.
    \[Omitted image "start-call-incident-itsm-mobile-agent.png"\] Alt text: Start call

7.  Tap **Submit**.


**Parent Topic:**[Collaboration with incidents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/collaboration-incident-itsm-mobile.md)