ITSM Mobile Agent

---
title: ITSM Mobile Agent
description: The ServiceNow ITSM Mobile Agent app delivers base system mobile-first experiences that help IT agents triage, act on, and resolve incidents on the go.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-mobile-agent/itsm-mobile-agent.html
release: australia
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [IT Service Management]
---

# ITSM Mobile Agent

The ServiceNow® ITSM Mobile Agent app delivers base system mobile-first experiences that help IT agents triage, act on, and resolve incidents on the go.

## ITSM Mobile Agent overview

ITSM Mobile Agent provides IT agents with an interface to manage all their work, view schedules, check who is on call, respond to major incidents, and more. The agent can also view incident details and activity; edit an incident and add comments; resolve, assign, or reassign an incident; and view incident notifications.

## Get started

<table id="table_vth_41n_fzb" class="nav-card presentation"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn about ITSM Mobile Agent concepts, features, and User roles.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/exploring-itsm-mobile-agent.md)

</td><td>

[Configure\[Omitted image "bus-optimize-manage.svg"\] Alt text:Configure environment tools and user access. Configure and enable push notifications.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/configuring-itsm-mobile-agent.md)

</td><td>

[My work applet\[Omitted image "bus-events.svg"\] Alt text:Create and manage incidents assigned to you. View your shift schedule and request time off.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/my-work-application.md)

</td></tr><tr><td>

[My team applet\[Omitted image "bus-monitor.svg"\] Alt text:Manage groups and shifts, view group performance and time-off requests. Resolve conflicts and gaps by providing coverage.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/my-team-application.md)

</td><td>

[Manage major incidents\[Omitted image "bus-improve-it-costs.svg"\] Alt text:View active major incidents, proposed major incidents, candidates, and the Major incidents dashboard.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/mim-mobile.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Settings and domain information about ITSM Mobile agent.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/reference-for-itsm-mobile-agent.md)

</td></tr></tbody>
</table>## Helpful resources

Some ServiceNow resources that can provide you with helpful information are:

-   **\[Omitted image "dcx-icon.svg"\] Best Practices**

    Explore the Best Practices content library to access resources and proven guidance that help accelerate the implementation of ITSM Mobile Agent features, such as [ITSM Mobile Agent App - Process Workshop Presentation](https://mynow.servicenow.com/now/best-practices/assets/itsm-mobile-agent-app-process-workshop-presentation) and more, from [ServiceNow - Best Practice Library](https://mynow.servicenow.com/now/mynow/my-home/home).

-   **\[Omitted image "dcx-icon-support.svg"\] Support**

    Search the Known Error portal for Known Error articles and get support for issues related to ITSM Mobile Agent:

    -   [Customer Service and Support](https://support.servicenow.com/now)
    -   [Known Error Portal](https://support.servicenow.com/kb?id=known_error_portal)
-   **\[Omitted image "dcx-icon-community.svg"\] ServiceNow Community**

    Connect with other ITSM Mobile Agent users at [ServiceNow ITSM Mobile Agent Community](https://www.servicenow.com/community/itsm/ct-p/it-service-management).