Manage upcoming shifts with On-Call Scheduling

---
title: Manage upcoming shifts with On-Call Scheduling
description: As an On-Call Scheduling manager, view your team's schedule and perform activities like approving time-off requests and providing coverage.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-mobile-agent/manage-upcoming-shifts.html
release: australia
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing teams and incidents using the My Team applet, ITSM Mobile Agent, IT Service Management]
---

# Manage upcoming shifts with On-Call Scheduling

As an On-Call Scheduling manager, view your team's schedule and perform activities like approving time-off requests and providing coverage.

## Before you begin

Role required: rota\_manager

## Procedure

1.  Open the ITSM Mobile Agent app and tap **My team**.

2.  On the **On-call Schedule** tab, tap **Upcoming shifts**.

    All upcoming shifts for the current month are displayed. The shifts are grouped based on the type of events. One-day events are displayed at the top, followed by multi-day events and short-duration events that are sorted based on the time that the event was created.

3.  Tap the shift card to view shift details.

4.  Tap **Request time-off** and provide the following details:

    -   Group
    -   Member
    -   Start date
    -   End date
    -   Proposed coverage
    -   Notes
5.  Tap **Submit**.

6.  Tap **Provide Coverage** and provide the following details:

    -   Start date
    -   End date
    -   Coverage
7.  Tap **Submit**.

8.  In **Upcoming shifts**, swipe the shift card to the left and tap **Request time-off** to go to the Request time-off form.

9.  In **Upcoming shifts**, swipe the shift card to the left and tap **Provide Coverage** to go to the Provide Coverage form.