Managing major incidents using the Major Incident applet

concept australia Updated Sep 10, 2026 1 min read mim-mobile.md

As a major incident manager, you can review active or proposed major incidents and act on them.

As a major incident manager, you can also view ongoing conference calls for current major incidents and start, join, or end them.

The Major Incident application contains the applets and folders described in the following table.

Applet or folder	Description
Active major incidents	View, filter, and act on active major incidents.
Major incident candidates	Review the incidents that are proposed as major incidents and add comments.
Resolved major incidents	View resolved major incidents and add comments.
Major incident dashboard	Gain insights into the major incidents that your group works on, such as the number of major incidents, mean time to identify, and mean time to resolve.
Performance metrics	View a non-interactive graph of major incidents opened per week.

Keywords major incident applet

32 lines · 1.5 KB Wrap lines

---
title: Managing major incidents using the Major Incident applet
description: As a major incident manager, you can review active or proposed major incidents and act on them.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-mobile-agent/mim-mobile.html
release: australia
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [major incident applet]
breadcrumb: [ITSM Mobile Agent, IT Service Management]
---

# Managing major incidents using the Major Incident applet

As a major incident manager, you can review active or proposed major incidents and act on them.

As a major incident manager, you can also view ongoing conference calls for current major incidents and start, join, or end them.

The Major Incident application contains the applets and folders described in the following table.

|Applet or folder|Description|
|----------------|-----------|
|Active major incidents|View, filter, and act on active major incidents.|
|Major incident candidates|Review the incidents that are proposed as major incidents and add comments.|
|Resolved major incidents|View resolved major incidents and add comments.|
|Major incident dashboard|Gain insights into the major incidents that your group works on, such as the number of major incidents, mean time to identify, and mean time to resolve.|
|Performance metrics|View a non-interactive graph of major incidents opened per week.|