Process overdue changes

---
title: Process overdue changes
description: Cancel or add comments to the overdue change requests assigned to your team from your mobile device.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-mobile-agent/overdue-change-mobile.html
release: australia
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [My team dashboard, Managing teams and incidents using the My Team applet, ITSM Mobile Agent, IT Service Management]
---

# Process overdue changes

Cancel or add comments to the overdue change requests assigned to your team from your mobile device.

## Before you begin

Role required: admin

## Procedure

1.  On the My team dashboard, tap the **Overdue changes** applet.

2.  To reduce the number of records on the screen, see [Filter records in ITSM Mobile Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/filter-records-agent-mobile.md) to search for records that match specific search criteria.

3.  On the **Overdue changes** screen with the list of change requests, swipe left on a change request to open the menu.

4.  On the menu, choose one of the actions to process the change request.

    |Action|Description|
    |------|-----------|
    |Add comments|Add work notes about the change in this field and tap \[Omitted image "mobile\_instances\_send\_droid.png"\] Alt text: send icon.|
    |Cancel change|Use this action to cancel the change. Provide a reason in the **Reason** field and tap \[Omitted image "mobile\_instances\_send\_droid.png"\] Alt text: send icon to submit.|

5.  On the **Overdue changes** screen, tap a record in the list to open it and view more details.

6.  On the **Change request** screen, choose one of the actions in the table as appropriate.

<table id="table_hxb_dpb_hmb"><thead><tr><th align="left">

Option

</th><th align="left">

Description

</th></tr></thead><tbody><tr><td>

DETAILS tab

</td><td>

Choose one to continue. -   View the fields for details about the change request. The fields with an arrow have additional information.
-   Add any additional comments using the **Add comments** button.
-   Use this action to cancel the change. Provide a reason in the **Reason** field and tap \[Omitted image "mobile\_instances\_send\_droid.png"\] Alt text: send icon to submit.


</td></tr><tr><td>

PLANNING tab

</td><td>

View all the planning details such as the implementation plan, risk and impact analysis, and backout plan for the change.

</td></tr><tr><td>

Calls

</td><td>

View the list of all the calls related to the change request. Tap any of the calls to **Add participants** or to **Join call**.

</td></tr></tbody>
</table>