View participants in an incident conference call

---
title: View participants in an incident conference call
description: View the active and inactive participants in an incident conference call in the ITSM Mobile Agent app.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-mobile-agent/view-participants-inc-call-itsm-mobile.html
release: australia
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Collaboration with incidents, Work on incidents assigned to you, Managing incidents and tasks using the My Work applet, ITSM Mobile Agent, IT Service Management]
---

# View participants in an incident conference call

View the active and inactive participants in an incident conference call in the ITSM Mobile Agent app.

## Before you begin

Role required: itil, itil\_admin, or admin

## Procedure

1.  Open the ITSM Mobile Agent app.

2.  On the **My work** tab, tap **See All**.

    \[Omitted image "my-work-itsm-mobile.png"\] Alt text: My work tab with the See All option

3.  Open the incident from which the conference call originated.

4.  Tap **Collaborate**.

    \[Omitted image "incident-collaborate-itsm-mobile.png"\] Alt text: Incident record with the Collaborate option

5.  Tap the active conference call.

    \[Omitted image "participants-inc-call-itsm-mobile.png"\] Alt text: Participant status in a conference call

6.  Do one of the following:

    |Option|Action|
    |------|------|
    |**Active**|Tap **Active** to view the active participants.|
    |**Inactive**|Tap **Inactive** to view the inactive participants.|


**Parent Topic:**[Collaboration with incidents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/collaboration-incident-itsm-mobile.md)