Create an operational success dashboard

task australia Updated Sep 10, 2026 1 min read create-operational-success-dashboard.md

Create a KPI category and map it to the operational dashboard to view the performance of the ITSM processes in your organization.

Before you begin

Role required: sn_sd.success_dashboard_admin

Procedure

In the navigation list, enter sn_sd_kpi_category.list.
Select New.
On the form, fill in the fields.

Field Description

Name Unique name of the KPI category.

Dashboard type Dashboard type of the new KPI category that is to be associated.

Order Order of the dashboard.
Select Submit.
In the navigation list, enter sn_sd_tab_m2m_dashboard.list.
Select New.
On the form, fill in the fields.

Field Description

Tab Unique name of the dashboard.

PAR Dashboard The PAR dashboard that must be associated with the Operational success tab.

Order Order of the dashboard.
Select Submit.

Field	Description
Name	Unique name of the KPI category.
Dashboard type	Dashboard type of the new KPI category that is to be associated.
Order	Order of the dashboard.

Field	Description
Tab	Unique name of the dashboard.
PAR Dashboard	The PAR dashboard that must be associated with the Operational success tab.
Order	Order of the dashboard.

Result

The new dashboard appears on the Operational success dashboard.

Parent Topic:Operational Success Admin dashboard Console

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---
title: Create an operational success dashboard
description: Create a KPI category and map it to the operational dashboard to view the performance of the ITSM processes in your organization.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-success-dashboard-indicators/create-operational-success-dashboard.html
release: australia
product: ITSM Success Dashboard Indicators
classification: itsm-success-dashboard-indicators
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Operational Success Admin dashboard Console, Configure, ITSM Success Dashboard indicators, IT Service Management]
---

# Create an operational success dashboard

Create a KPI category and map it to the operational dashboard to view the performance of the ITSM processes in your organization.

## Before you begin

Role required: sn\_sd.success\_dashboard\_admin

## Procedure

1.  In the navigation list, enter `sn_sd_kpi_category.list`.

2.  Select **New**.

3.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Name|Unique name of the KPI category.|
    |Dashboard type|Dashboard type of the new KPI category that is to be associated.|
    |Order|Order of the dashboard.|

4.  Select **Submit**.

5.  In the navigation list, enter `sn_sd_tab_m2m_dashboard.list`.

6.  Select **New**.

7.  On the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Tab|Unique name of the dashboard.|
    |PAR Dashboard|The PAR dashboard that must be associated with the Operational success tab.|
    |Order|Order of the dashboard.|

8.  Select **Submit**.


## Result

The new dashboard appears on the Operational success dashboard.

**Parent Topic:**[Operational Success Admin dashboard Console](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-success-dashboard-indicators/admin-console-os.md)