Create a target for the KPI in the Success Dashboard

task australia Updated Sep 10, 2026 1 min read create-target-kpi-sd.md

Create a target for a KPI to be on par with the benchmark score or the organizational targets.

Before you begin

Role required: user

Procedure

Navigate to All > Success Dashboard > Success Dashboard.
Select the Performance Quality tab.
Select Targets.
Select the Create Target (+) icon.

[Omitted image "create-target.png"] Alt text: Create target option

On the form, fill in the fields.

Field	Description
New value	Option to enter the target value for your KPI.
Target start date	Option to select the target start date.
Target review date	Option to select the date to review the target.

Select Save.

Note: Select Refresh to view the target set on the trendline.

Parent Topic:Maximizing the benefits of using the ITSM Success Dashboard indicators

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---
title: Create a target for the KPI in the Success Dashboard
description: Create a target for a KPI to be on par with the benchmark score or the organizational targets.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-success-dashboard-indicators/create-target-kpi-sd.html
release: australia
product: ITSM Success Dashboard Indicators
classification: itsm-success-dashboard-indicators
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Maximizing the benefits, ITSM Success Dashboard indicators, IT Service Management]
---

# Create a target for the KPI in the Success Dashboard

Create a target for a KPI to be on par with the benchmark score or the organizational targets.

## Before you begin

Role required: user

## Procedure

1.  Navigate to **All** &gt; **Success Dashboard** &gt; **Success Dashboard**.

2.  Select the **Performance Quality** tab.

3.  Select **Targets**.

4.  Select the **Create Target** \(+\) icon.

    \[Omitted image "create-target.png"\] Alt text: Create target option

5.  On the form, fill in the fields.

    |Field|Description|
    |:----|:----------|
    |New value|Option to enter the target value for your KPI.|
    |Target start date|Option to select the target start date.|
    |Target review date|Option to select the date to review the target.|

6.  Select **Save**.

    **Note:** Select **Refresh** to view the target set on the trendline.


**Parent Topic:**[Maximizing the benefits of using the ITSM Success Dashboard indicators](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-success-dashboard-indicators/measuring-performance-success-dashboard.md)