Create a cost savings indicator for ITSM Success Dashboard

---
title: Create a cost savings indicator for ITSM Success Dashboard
description: Create a cost savings indicator in ITSM Success Dashboard to determine and display the time saved for the contributing indicators when agents work on an incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-success-dashboard-indicators/customize-cost-savings.html
release: australia
product: ITSM Success Dashboard Indicators
classification: itsm-success-dashboard-indicators
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [KPI configuration for Success Dashboard indicators, ITSM Success Dashboard Admin console, Configure, ITSM Success Dashboard indicators, IT Service Management]
---

# Create a cost savings indicator for ITSM Success Dashboard

Create a cost savings indicator in ITSM Success Dashboard to determine and display the time saved for the contributing indicators when agents work on an incident.

## Before you begin

Role required: sn\_sd.success\_dashboard\_admin

## Procedure

1.  Navigate to **All** > **Success Dashboard** > **Getting Started**.

2.  In the Customize Cost Savings card, select **For ITSM**.

3.  On the form, fill in the fields.

<table id="table_z2y_s4c_gxb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Select the contributing indicator

</td><td>

Option to select a performance metric from the drop-down menu to add or modify time-saving measures.

 Select **Next** to go to **Time savings** section.

 Select **Cancel &amp; Exit** to cancel the setup.

</td></tr><tr><td>

Time savings

</td><td>

Option to select the persona group. Select **Add**.

</td></tr><tr><td>

Time savings action

</td><td>

-   Persona group – Select a persona group from the drop-down menu.
-   Contributing indicator registry – This field is populated based on the selected indicator.
-   Time saved – Define the time saved.
 Select **Mark Complete**.

</td></tr><tr><td>

Review updates

</td><td>

Verify that the values provided are accurate. Select **Mark Complete**.

</td></tr></tbody>
</table>
**Parent Topic:**[KPI configuration for Success Dashboard indicators](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-success-dashboard-indicators/config-kpis-sdb.md)