Estimated cost savings for Success Dashboard indicators

---
title: Estimated cost savings for Success Dashboard indicators
description: Use Estimated Cost Savings to measure the total amount agents save through Virtual Agent, Knowledge, and Service Catalog.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-success-dashboard-indicators/estimated-cost-savings-sd.html
release: australia
product: ITSM Success Dashboard Indicators
classification: itsm-success-dashboard-indicators
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Maximizing the benefits, ITSM Success Dashboard indicators, IT Service Management]
---

# Estimated cost savings for Success Dashboard indicators

Use Estimated Cost Savings to measure the total amount agents save through Virtual Agent, Knowledge, and Service Catalog.

View the total estimated cost saved and its breakdowns to measure benefits from the product capabilities:

-   Overall estimated cost saved by specific ServiceNow® product capabilities ITSM Success Dashboard
-   Contribution by individual channels like Virtual Agent conversations, Knowledge articles, and Service Catalog submissions
-   Formulas and definitions of the data presented on the dashboard
-   Data trending monthly, quarterly, and yearly

## Key features

This dashboard provides the following features:

-   Centralized view with prescribed key performance indicators \(KPIs\), computing cost savings for the overall cost saved that includes Self-solved, Call deflection, Structured tickets completed, and Successful predictions
-   Monthly, quarterly and yearly aggregation of the KPIs
-   Contextual help explaining a selected KPI and its formula
-   Ability to configure persona groups, the hourly salary for each persona group, and the time saving for each persona group per indicator
-   Ability to view the cost saved for individual components on the dashboard

## Viewing the dashboard

To view the dashboard, you must have the sn\_sd.success\_dashboard\_admin, sn\_sd.success\_dashboard\_read, or sn\_sd.success\_dashboard\_details\_read role. Navigate to **All** > **Success Dashboard** > **Success Dashboard**.

**Parent Topic:**[Maximizing the benefits of using the ITSM Success Dashboard indicators](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-success-dashboard-indicators/measuring-performance-success-dashboard.md)