Configure Virtual Agent topics for ITSM Success Dashboard using self-service analytics

---
title: Configure Virtual Agent topics for ITSM Success Dashboard using self-service analytics
description: Configure the Virtual Agent \(VA\) topics for ITSM Success Dashboard indicators using the self-service analytics.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-success-dashboard-indicators/instrument-va-sdb2.html
release: australia
product: ITSM Success Dashboard Indicators
classification: itsm-success-dashboard-indicators
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Virtual Agent topics for ITSM Success Dashboard, ITSM Success Dashboard Admin console, Configure, ITSM Success Dashboard indicators, IT Service Management]
---

# Configure Virtual Agent topics for ITSM Success Dashboard using self-service analytics

Configure the Virtual Agent \(VA\) topics for ITSM Success Dashboard indicators using the self-service analytics.

## Before you begin

Role required: admin

To update the live agent script include, see [Update the live agent script include](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-success-dashboard-indicators/update-live-agent-script-include.md).

## Procedure

1.  Navigate to **All** > **Success Dashboard** > **Getting Started** > **Success Dashboard** > **Virtual Agent deflection**.

2.  Select **Review and Configure**.

3.  Select the **Review** tab.

4.  Select a deflection pattern under **Virtual Agent deflection**.

5.  Update the value in the **Refresh Window** field.

    This is the refresh interval for the report to be executed.

6.  Select the fields under **Incidents considered**.

7.  Select the **Virtual Agent topics considered**.

8.  Select **Save**.


**Parent Topic:**[Configure Virtual Agent topics for ITSM Success Dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-success-dashboard-indicators/configure-va.md)