Monitoring the KPIs of your ITSM implementation

---
title: Monitoring the KPIs of your ITSM implementation
description: Monitor ITSM Success Dashboard indicators to measure the performance of your ITSM implementation against KPIs.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-success-dashboard-indicators/monitor-kpi-for-itsm-imlementation.html
release: australia
product: ITSM Success Dashboard Indicators
classification: itsm-success-dashboard-indicators
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Maximizing the benefits, ITSM Success Dashboard indicators, IT Service Management]
---

# Monitoring the KPIs of your ITSM implementation

Monitor ITSM Success Dashboard indicators to measure the performance of your ITSM implementation against KPIs.

You can access the aggregated KPI data in the ITSM Success Dashboard indicators by navigating to **All** > **Success Dashboard** > **Success Dashboard** if you have the sn\_sd.success\_dashboard\_admin, sn\_sd.success\_dashboard\_read, or sn\_sd.success\_dashboard\_details\_read role.

\[Omitted image "sd-overview-fb23.png"\] Alt text: ITSM Success Dashboard landing page

You can monitor data by any of the following time aggregations.

-   **Monthly:** Shows the data aggregated monthly. For counts, this data is the monthly sum of the daily values. For percentages, this data is the monthly average of the daily percentages.
-   **Quarterly:** Shows the data aggregated quarterly. For counts, this data is the quarterly sum of the daily values. For percentages, this data is the quarterly average of the daily percentages.
-   **Yearly:** Shows the data aggregated yearly. For counts, this data is the yearly sum of the daily values. For percentages, this data is the yearly average of the daily percentages.

After the time aggregation is set, all the score-cards show the data for that period.

For more information about the dashboard components, see [HR Success Dashboard indicators components](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/sdb-dasboard-overview.md).

For more information about the KPI definitions and formulas, see [HR Success Dashboard indicators KPI definitions and formulae](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/sd-formulae.md).

**Parent Topic:**[Maximizing the benefits of using the ITSM Success Dashboard indicators](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-success-dashboard-indicators/measuring-performance-success-dashboard.md)