Operational Success

concept australia Updated Sep 10, 2026 1 min read operational-success-ref.md

Use operational KPIs to track the efficiency and effectiveness of day-to-day operations and highlight the areas that need attention.

Enable Operational Success and configure the settings to understand and use the key performance indicators (KPIs) and formulas.

By monitoring operational KPIs, you can identify areas for improvement, optimize processes, and ultimately achieve your strategic goals. Here are some techniques to use the operational KPIs:

Ensure your KPIs match your organization’s business goals. Define your KPIs that contribute to achieving those objectives.
Focus on the most critical KPIs that add value to the organization’s growth.
Track and review KPIs regularly. Monitor your progress and modify the KPIs as required by the organization’s goals.
Use data to drive decisions: Identify trends, uncover root causes, and use insights to improve processes and performance.
Use the data to identify trends and use insights to improve processes and performance.

To create a new operational dashboard, see Create an operational success dashboard.

This framework uses the Performance Analytics dashboard created as part of the Platform Analytics for ITSM. For more information, see Platform Analytics KPIs and dashboards.

Parent Topic:ITSM Success Dashboard indicators KPI definitions and formulas

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---
title: Operational Success
description: Use operational KPIs to track the efficiency and effectiveness of day-to-day operations and highlight the areas that need attention.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-success-dashboard-indicators/operational-success-ref.html
release: australia
product: ITSM Success Dashboard Indicators
classification: itsm-success-dashboard-indicators
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [ITSM Success Dashboard indicators KPI definitions and formulas, Explore, ITSM Success Dashboard indicators, IT Service Management]
---

# Operational Success

Use operational KPIs to track the efficiency and effectiveness of day-to-day operations and highlight the areas that need attention.

Enable Operational Success and configure the settings to understand and use the key performance indicators \(KPIs\) and formulas.

By monitoring operational KPIs, you can identify areas for improvement, optimize processes, and ultimately achieve your strategic goals. Here are some techniques to use the operational KPIs:

- Ensure your KPIs match your organization’s business goals. Define your KPIs that contribute to achieving those objectives.
- Focus on the most critical KPIs that add value to the organization’s growth.
- Track and review KPIs regularly. Monitor your progress and modify the KPIs as required by the organization’s goals.
- Use data to drive decisions: Identify trends, uncover root causes, and use insights to improve processes and performance.
- Use the data to identify trends and use insights to improve processes and performance.

To create a new operational dashboard, see [Create an operational success dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-success-dashboard-indicators/create-operational-success-dashboard.md).

This framework uses the Performance Analytics dashboard created as part of the Platform Analytics for ITSM. For more information, see [Platform Analytics KPIs and dashboards](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/operational-success-kpi.md).

**Parent Topic:**[ITSM Success Dashboard indicators KPI definitions and formulas](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-success-dashboard-indicators/sd-kpi-formulae.md)