Run update formula script for ITSM Success Dashboard indicators
task australia Updated Sep 10, 2026 1 min read run-the-update-formula-script.md
Run the UpdateFormulasSD script to recalculate all the formulas in ITSM Success Dashboard indicators if you see outdated data in the dashboard.
Before you begin
Role required: admin
Procedure
-
Navigate to All > System Definition > Scheduled Jobs.
-
Open the
UpdateFormulasSDscheduled job from the list. -
Select Execute Now.
Note:
UpdateFormulasSDis a scheduled job that executes once in 24 hours.
Parent Topic:Configuring ITSM Success Dashboard indicators
36 lines · 1.4 KB
---
title: Run update formula script for ITSM Success Dashboard indicators
description: Run the UpdateFormulasSD script to recalculate all the formulas in ITSM Success Dashboard indicators if you see outdated data in the dashboard.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-success-dashboard-indicators/run-the-update-formula-script.html
release: australia
product: ITSM Success Dashboard Indicators
classification: itsm-success-dashboard-indicators
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, ITSM Success Dashboard indicators, IT Service Management]
---
# Run update formula script for ITSM Success Dashboard indicators
Run the `UpdateFormulasSD` script to recalculate all the formulas in ITSM Success Dashboard indicators if you see outdated data in the dashboard.
## Before you begin
Role required: admin
## Procedure
1. Navigate to **All** > **System Definition** > **Scheduled Jobs**.
2. Open the `UpdateFormulasSD` scheduled job from the list.
3. Select **Execute Now**.
**Note:** `UpdateFormulasSD` is a scheduled job that executes once in 24 hours.
**Parent Topic:**[Configuring ITSM Success Dashboard indicators](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-success-dashboard-indicators/configure-success-dashboards.md)
| title | Run update formula script for ITSM Success Dashboard indicators |
| description | Run the UpdateFormulasSD script to recalculate all the formulas in ITSM Success Dashboard indicators if you see outdated data in the dashboard. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-service-management/itsm-success-dashboard-indicators/run-the-update-formula-script.html |
| release | australia |
| product | ITSM Success Dashboard Indicators |
| classification | itsm-success-dashboard-indicators |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | ConfigureITSM Success Dashboard indicatorsIT Service Management |