Success Dashboard indicators user roles and responsibilities

reference australia Updated Sep 10, 2026 1 min read success-roles.md

Leaders and process owners of both ITSM and HR can configure and use the Success Dashboard indicators to measure the success of the implementation.

The Success Dashboard indicators roles and the tasks are uniform across Service groups; ITSM or HR. The following table lists the user roles and responsibilities.

User role and responsibilities	Required role
As a dashboard admin, you can:- Configure the dashboard settings Manage KPIs by adding or removing a contributing indicator. Share the dashboard	sn_sd.success_dashboard_admin
As an IT leader or process owner, you can:- View the dashboard and KPIs View the breakdowns at a high level Share the dashboard	sn_sd.success_dashboard_read
As a process owner, you can:- View the dashboard and KPIs View the breakdowns at record-level Share the dashboard	sn_sd.success_dashboard_details_read

User role and responsibilities

Required role

As a dashboard admin, you can:- Configure the dashboard settings

Manage KPIs by adding or removing a contributing indicator.
Share the dashboard

sn_sd.success_dashboard_admin

As an IT leader or process owner, you can:- View the dashboard and KPIs

View the breakdowns at a high level
Share the dashboard

sn_sd.success_dashboard_read

As a process owner, you can:- View the dashboard and KPIs

View the breakdowns at record-level
Share the dashboard

sn_sd.success_dashboard_details_read

**Parent Topic:**[ITSM Success Dashboard indicators reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-success-dashboard-indicators/itsm-success-dashboard-reference.md)

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---
title: Success Dashboard indicators user roles and responsibilities
description: Leaders and process owners of both ITSM and HR can configure and use the Success Dashboard indicators to measure the success of the implementation.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-success-dashboard-indicators/success-roles.html
release: australia
product: ITSM Success Dashboard Indicators
classification: itsm-success-dashboard-indicators
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Reference, ITSM Success Dashboard indicators, IT Service Management]
---

# Success Dashboard indicators user roles and responsibilities

Leaders and process owners of both ITSM and HR can configure and use the Success Dashboard indicators to measure the success of the implementation.

The Success Dashboard indicators roles and the tasks are uniform across Service groups; ITSM or HR. The following table lists the user roles and responsibilities.

<table id="table_ov2_tj4_2fb"><thead><tr><th>

User role and responsibilities

</th><th>

Required role

</th></tr></thead><tbody><tr><td>

As a dashboard admin, you can:-   Configure the dashboard settings
-   Manage KPIs by adding or removing a contributing indicator.
-   Share the dashboard

</td><td>

sn\_sd.success\_dashboard\_admin

</td></tr><tr><td>

As an IT leader or process owner, you can:-   View the dashboard and KPIs
-   View the breakdowns at a high level
-   Share the dashboard

</td><td>

sn\_sd.success\_dashboard\_read

</td></tr><tr><td>

As a process owner, you can:-   View the dashboard and KPIs
-   View the breakdowns at record-level
-   Share the dashboard

</td><td>

sn\_sd.success\_dashboard\_details\_read

</td></tr></tbody>
</table>**Parent Topic:**[ITSM Success Dashboard indicators reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-success-dashboard-indicators/itsm-success-dashboard-reference.md)