Identify the automation opportunities on ITSM Success Dashboard

---
title: Identify the automation opportunities on ITSM Success Dashboard
description: Identify the automation opportunities for ITSM Success Dashboard to implement or improve automation solutions for Virtual Agent \(VA\).
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/itsm-success-dashboard-indicators/view-auto-opportunities.html
release: australia
product: ITSM Success Dashboard Indicators
classification: itsm-success-dashboard-indicators
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, ITSM Success Dashboard indicators, IT Service Management]
---

# Identify the automation opportunities on ITSM Success Dashboard

Identify the automation opportunities for ITSM Success Dashboard to implement or improve automation solutions for Virtual Agent \(VA\).

## Before you begin

Role required: sn\_sd.success\_dashboard\_details\_read

## Procedure

1.  Navigate to **All** > **Success Dashboard** > **Success Dashboard**.

2.  Select the **Performance overview** tab.

3.  Select the **Self solved - percentage** indicator.

4.  Select **Insights** \(\[Omitted image "insights-icon.png"\] Alt text:\) on the contextual side panel.

5.  Select **View in Automation Discovery**.

    For more information about Automation Discovery, see [Automation Discovery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/automation-discovery.md).


**Parent Topic:**[Configuring ITSM Success Dashboard indicators](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-success-dashboard-indicators/configure-success-dashboards.md)