Access the Insights and Opportunities for Incident dashboard

---
title: Access the Insights and Opportunities for Incident dashboard
description: Monitor incident trends, SLA compliance, sentiment, and operational patterns using the Insights and Opportunities for Incident dashboard in Service Operations Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/now-assist-for-it-service-management-itsm/access-insights-opportunities-incident-dashboard.html
release: australia
product: Now Assist for IT Service Management \(ITSM\)
classification: now-assist-for-it-service-management-itsm
topic_type: task
last_updated: "2026-06-04"
reading_time_minutes: 1
keywords: [Insights and Opportunities, incident, dashboard, ITSM, Service Operations Workspace, analytics, metrics, SLA, sentiment]
audience: user
breadcrumb: [Insights and Opportunities for Incident dashboard, ServiceNow Otto for IT Service Management \(ITSM\), IT Service Management]
---

# Access the Insights and Opportunities for Incident dashboard

Monitor incident trends, SLA compliance, sentiment, and operational patterns using the Insights and Opportunities for Incident dashboard in Service Operations Workspace.

## Before you begin

Role required: sn\_sow\_itsm\_common.sn\_service\_desk\_manager or incident\_manager.

## Procedure

1.  In Service Operations Workspace, select **Insights and Opportunities for Incident** from the dashboard selector.

    \[Omitted image "insights-opportunities-dashboard-selector.png"\] Alt text: Dashboard selector in Service Operations Workspace showing Insights and Opportunities for Incident selected from the list.

2.  Use the **Period** filter to set the date range for the data displayed across all widgets.

3.  Select any widget to drill down into the underlying incident records.

    The associated incident records appear in a separate tab.