On-Call Scheduling

---
title: On-Call Scheduling
description: The On-Call Scheduling application identifies the assigned and available member of a support group, for example, when assigning an incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/on-call-scheduling/c\_OnCallScheduling.html
release: australia
product: On-Call Scheduling
classification: on-call-scheduling
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [IT Service Management]
---

# On-Call Scheduling

The On-Call Scheduling application identifies the assigned and available member of a support group, for example, when assigning an incident.

## Get started

The On-Call Scheduling application helps you to ensure that dedicated support team members are available to resolve issues as they arise. You can set up on-call schedules, roster rotations, and escalation policies, escalate notifications for a group, and determine the current contact for an escalation.

<table id="table_iwv_lpv_klb" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn about On-Call Scheduling concepts and features.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/exploring-on-call-scheduling.md)

</td><td>

[Configure\[Omitted image "bus-optimize-manage.svg"\] Alt text:Configure environment, tools, and user access.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/configuration.md)

</td><td>

[View Schedules\[Omitted image "bus-events.svg"\] Alt text:Learn how to view schedules and request time-off.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/viewing-schedules-and-escalation.md)

</td><td>

[Manage\[Omitted image "bus-monitor.svg"\] Alt text:Manage shifts and time-off requests.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/manage-schedules-and-shifts.md)

</td></tr><tr><td>

[View On-Call Scheduling reports\[Omitted image "bus-improve-it-costs.svg"\] Alt text:Generate and view reports. Premium dashboard user can view performance report.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/viewing-reports.md)

</td><td>

[Define On-Call Scheduling escalation process\[Omitted image "bus-integration-and-apis.svg"\] Alt text:Define escalation trigger rules and policies.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/defining-escalation-process-and-template.md)

</td><td>

[Mobile experience for On-Call Scheduling\[Omitted image "bus-mobile-phone.svg"\] Alt text:View and manage schedules. Request and manage time-off request with Mobile Agent.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/mobile-experience-ocs.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Get details about On-Call Scheduling components such as roles and dependent applications.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/reference-for-on-call-scheduling.md)

</td></tr></tbody>
</table>## Troubleshoot and get help

-   [Ask or answer questions in the IT Service Management community](https://community.servicenow.com/community/it-service-management)
-   [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
-   [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)