Setting up custom providers as communication channel

---
title: Setting up custom providers as communication channel
description: You can define and integrate a custom channel to send on-call escalation notifications.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/on-call-scheduling/custom-on-call-channel-integration.html
release: australia
product: On-Call Scheduling
classification: on-call-scheduling
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring On-Call Scheduling, On-Call Scheduling, IT Service Management]
---

# Setting up custom providers as communication channel

You can define and integrate a custom channel to send on-call escalation notifications.

The base system has the following existing on-call notification channels to send notifications to on-call group members:

-   Email
-   SMS
-   Voice
-   Slack
-   Microsoft Teams
-   Mobile Push

Besides the on-call notification channels available in the base system, you can configure your own service provider and add the provider as the custom on-call notification channel.

To define, configure and integrate a custom channel in On-Call Scheduling for sending on-call escalation notification, refer to the [https://support.servicenow.com/kb?id=kb\_article\_view&sysparm\_article=KB2299454](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2299454).

**Parent Topic:**[Configuring On-Call Scheduling](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/configuration.md)