Manage requests for time off

---
title: Manage requests for time off
description: As a shift manager, you can review and approve time-off requests from shift members. You also specify the roster member who can cover for the time.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/on-call-scheduling/manage-time-off-requests-oncall.html
release: australia
product: On-Call Scheduling
classification: on-call-scheduling
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure or update an On-Call shift, Managing schedules and shifts, On-Call Scheduling, IT Service Management]
---

# Manage requests for time off

As a shift manager, you can review and approve time-off requests from shift members. You also specify the roster member who can cover for the time.

## Before you begin

Role required: rota\_manager

## Procedure

1.  Navigate to **All** > **Self-Service** > **My Approvals**.

2.  Select the time-off request record to approve.

    The time-off request displays the details of the time-off requested by the member of your team. In this example, the dark blue shade with stripes represents the requested time-off. A message also gives you the request details including that of the proposed cover.

    \[Omitted image "OC\_managerView\_ApprovalPTO.png"\] Alt text: Time off request display

3.  Enter comments in the **Comments** section.

4.  Select **Approve** or **Reject**.

    -   For rejection, the On-Call calendar no longer indicates the time-off details and the requester receives email notification.
    -   For approval, the On-Call calendar indicates the time-off details and the requester receives email notification.

        \[Omitted image "OC\_timeOff.png"\] Alt text: Calendar with approved time off


**Parent Topic:**[Configure or update an On-Call shift](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/config-update-shift-oncall.md)

**Related topics**  


[Assigning On-Call Scheduling roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/roles-assigning-oncall.md)