Manage team with ITSM Mobile Agent

---
title: Manage team with ITSM Mobile Agent
description: As a shift manager, view your team's schedule and perform activities like approving time-off requests and providing coverage.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/on-call-scheduling/my-team-ocs.html
release: australia
product: On-Call Scheduling
classification: on-call-scheduling
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Mobile experience for On-Call Scheduling, On-Call Scheduling, IT Service Management]
---

# Manage team with ITSM Mobile Agent

As a shift manager, view your team's schedule and perform activities like approving time-off requests and providing coverage.

|Action|Description|
|------|-----------|
|Tap **Upcoming shifts**|View all upcoming shifts for the current month.|
|Swipe left on the shift card|Request time off for this shift.|
|Tap the shift card|View details for the shift \(like group, roster, start time, and end time\).|
|Tap **Request time-off**|Request a time-off for this shift by providing information on the Request time-off screen.|
|Tap **Provide Coverage**|Provide coverage for a shift member.|

<table id="table_rxf_nby_xjb"><thead><tr><th>

Action

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Tap **Time-off requests**

</td><td>

View a list of time-off requests divided into pending and completed requests.

</td></tr><tr><td>

Tap the filter icon

</td><td>

Filter the time-off requests using filters like End date or group.

</td></tr><tr><td>

Tap the menu icon

</td><td>

Request time off on the Time-off requests screen.

</td></tr><tr><td>

Tap a pending time-off request

</td><td>

View details of the request.

</td></tr><tr><td>

Tap **Approve** or **Reject**

</td><td>

Approve or reject a time-off request.**Note:** Add a reason for rejection of a time-off request.

</td></tr></tbody>
</table>|Action|Description|
|------|-----------|
|Tap **Gaps and conflicts**|View a list of all the gaps and conflicts for the shifts in your group.|
|Tap any day of the month|View all gaps and conflicts for shifts on that day.|
|Tap any of the shift cards|View gaps and conflicts for the shift.|
|Swipe left on any of the shift cards|Tap **Provide coverage** to provide coverage for the shift.|
|Tap **Provide Coverage**|Provide coverage for a gap in the shift.|

For detailed procedure see [Managing teams and incidents using the My Team applet](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/my-team-application.md).

**Parent Topic:**[Mobile experience for On-Call Scheduling](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/mobile-experience-ocs.md)