Manage work with ITSM Mobile Agent

concept australia Updated Sep 10, 2026 1 min read my-work-ocs.md

As a member of a shift, view your upcoming shifts, request time off, and accomplish daily tasks related to your schedule.

My work application in the ITSM Mobile Agent app has the On-Call Scheduling applet to view your upcoming shifts and request time-off. You can also view the members of your group available on call.

For detailed procedure see Managing incidents and tasks using the My Work applet.

Action	Description
Tap on Upcoming shifts	View all upcoming shifts for the current month. The shift are grouped based on the events. Multiple-day event are displayed at the top.
Swipe left on the shift card	Request a time-off for the shift.
Tap on the shift card	View details for the shift like the group, roster, start time, and end time.
Tap Request time-off	Request a time-off for the shift.
Tap the [Omitted image "inveted-menu-ocs.png"] Alt text: icon-inv-menuicon.	Changes the view of the calendar from monthly to daily.


Tap on Time-off requests	View a list of time-off requests divided into pending and completed requests.
Tap the filter icon	Filter the time-off requests.
Tap the menu icon	Request time off from the Time-off requests screen.
Tap a pending time-off request	View the details of the request.
Tap Cancel time-off	Cancel the time-off by clicking YES on the confirmation message.


Tap on Who is on-call	View a form that lets you select a group from a list of groups.
Tap the right arrow	View the list of groups that should be on-call in a schedule.
Select a group	Select a group from the list of groups and click the arrow to view who is on-call for the schedule.

Parent Topic:Mobile experience for On-Call Scheduling

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---
title: Manage work with ITSM Mobile Agent
description: As a member of a shift, view your upcoming shifts, request time off, and accomplish daily tasks related to your schedule.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/on-call-scheduling/my-work-ocs.html
release: australia
product: On-Call Scheduling
classification: on-call-scheduling
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Mobile experience for On-Call Scheduling, On-Call Scheduling, IT Service Management]
---

# Manage work with ITSM Mobile Agent

As a member of a shift, view your upcoming shifts, request time off, and accomplish daily tasks related to your schedule.

My work application in the ITSM Mobile Agent app has the On-Call Scheduling applet to view your upcoming shifts and request time-off. You can also view the members of your group available on call.

For detailed procedure see [Managing incidents and tasks using the My Work applet](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/itsm-mobile-agent/my-work-application.md).

|Action|Description|
|------|-----------|
|Tap on **Upcoming shifts**|View all upcoming shifts for the current month. The shift are grouped based on the events. Multiple-day event are displayed at the top.|
|Swipe left on the shift card|Request a time-off for the shift.|
|Tap on the shift card|View details for the shift like the group, roster, start time, and end time.|
|Tap **Request time-off**|Request a time-off for the shift.|
|Tap the \[Omitted image "inveted-menu-ocs.png"\] Alt text: icon-inv-menuicon.|Changes the view of the calendar from monthly to daily.|

| | |
|---|---|
|Tap on **Time-off requests**|View a list of time-off requests divided into pending and completed requests.|
|Tap the filter icon|Filter the time-off requests.|
|Tap the menu icon|Request time off from the Time-off requests screen.|
|Tap a pending time-off request|View the details of the request.|
|Tap **Cancel time-off**|Cancel the time-off by clicking **YES** on the confirmation message.|

| | |
|---|---|
|Tap on **Who is on-call**|View a form that lets you select a group from a list of groups.|
|Tap the right arrow|View the list of groups that should be on-call in a schedule.|
|Select a group|Select a group from the list of groups and click the arrow to view who is on-call for the schedule.|

**Parent Topic:**[Mobile experience for On-Call Scheduling](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/mobile-experience-ocs.md)