Assigning On-Call Scheduling roles

---
title: Assigning On-Call Scheduling roles
description: Admins can assign On-Call Scheduling roles to user groups and to individual users based on user activities and responsibilities.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/on-call-scheduling/roles-assigning-oncall.html
release: australia
product: On-Call Scheduling
classification: on-call-scheduling
topic_type: concept
last_updated: "2026-10-08"
reading_time_minutes: 2
breadcrumb: [Defining On-Call Scheduling escalation process, On-Call Scheduling, IT Service Management]
---

# Assigning On-Call Scheduling roles

Admins can assign On-Call Scheduling roles to user groups and to individual users based on user activities and responsibilities.

## On-Call Scheduling roles tasks and access permissions

<table id="table_wfq_5hf_xlb"><thead><tr><th>

Role

</th><th>

Tasks and access permissions

</th></tr></thead><tbody><tr><td>

On-call administrator \[sn\_on\_call\_admin\]

</td><td>

A user with this role can configure all on-call schedule features including its properties and trigger rules. This role contains the following roles:-   sn\_trigger\_table\_cfg\_read
-   sn\_trigger\_table\_cfg\_write
-   sn\_sow\_on\_call.sn\_on\_call\_sow\_admin
-   rota\_admin

</td></tr><tr><td>

Shift administrator \[rota\_admin\]

</td><td>

A user with the rota\_admin role can create, read, update, and delete shifts. The rota\_admin can create shifts using the [Create new schedule wizard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/create-update-schedule-oncall.md), modify shifts and rosters, and maintain coverage and time off on the [Manage shifts from the Calendar view](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/customize-calendar-view-oncall.md).

 The rota\_admin role contains the platform assignment\_rule\_admin role.

</td></tr><tr><td>

Shift manager \[rota\_manager\]

</td><td>

The Shift manager role is for the manager of a group. The purpose of the role is to distinguish a member that has been delegated the role of managing shifts of a group. The role cannot be used to manage all groups on the instance.

 The role can be delegated to the members of a group. See [Delegating roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_DelegateRoles.md) .

 A user with the Shift manager role that meets any of the following requirements can manage shifts for their group:

 -   The user is the manager of the group.
-   The user was delegated the rota\_manager role. For information on delegating the shift manager role, see [Delegate the shift manager \[rota\_admin\] role](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/delegate-shift-mgr-role-oncall.md). For information on role delegation, see [Delegate roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_DelegateRoles.md) .

**Note:** When a user is delegated a role on behalf of a group, the user can manage the shifts only for that group.

-   The user is configured as a shift manager for a group. For information on configuring group preferences, see [Configure preferences for a user group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/config-group-prefs-oncall.md).

</td></tr><tr><td>

itil

</td><td>

A user with the itil role can view the [Manage shifts from the Calendar view](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/customize-calendar-view-oncall.md), on-call commitments on reports, and has general read-only access to their group's shifts.

</td></tr><tr><td>

On-Call read \[oc\_read\]

</td><td>

A user with the role can view \(read-only\) the On-Call Scheduling calendar, rotations, rosters, schedules, escalations, communication channel configuration, reports, and dashboards.The oc\_read role has access to on-call dashboards only if the ITSM Analytics plugin \(sn\_itsm\_analytics\) version 4.1.2 or later is installed.

</td></tr><tr><td>

Premium Dashboard user \[rota\_prem\_dashboard\_user\]

</td><td>

Access to the On-Call Premium dashboard. The Premium dashboard displays performance metrics across groups. See [Legacy: Viewing the Performance reports for escalations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/viewing-performance-report-oncall.md).

</td></tr><tr><td>

DEPRECATED: roster\_admin

</td><td>

**Warning:** Do not use this role for new users. This deprecated legacy role exists only to support customers that still use the role.

</td></tr></tbody>
</table>**Parent Topic:**[Defining On-Call Scheduling escalation process](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/defining-escalation-process-and-template.md)

**Related topics**  


[System roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/base-system-roles.md)

[Base system Roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/r_BaseSystemRoles.md)

[Assign a role to a group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AssignRoleToGroup.md)

[Assign a role to a user](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AssignARoleToAUser.md)