Request time off and suggest who can cover

task australia Updated Sep 10, 2026 1 min read schedule-time-off-and-cover-oncall.md

You can schedule your own time off and suggest a suitable cover from among fellow roster members.

Before you begin

To request time off by members, the com.snc.on_call_rotation.pto.configuration system property for your on-call group must be With approval or Without approval. If the setting is Not allowed, you can't request time off. A user with the rota_admin role sets the default for all groups with the system property. They can also override the setting for a specific group in the group's on-call settings.

Role required: itil

Procedure

Navigate to On-Call Scheduling > On-Call Calendars.
Select the shift entry.
In the Actions list, select Manage Shift.

In the Manage Shift dialog box, select Schedule time off and then fill in the form.

[Omitted image "OC_SchedTimeOff.png"] Alt text: Manage Shift dialog box with fields for scheduling time off.

Field	Description
Member	The member getting time off (typically, yourself).
Starts and Ends	Start and end dates for the time off.
Proposed cover	Name of a roster member who can provide cover in the absence. This field is required when the time off configuration for the group is Time off without approval.
All day event	Option to specify that the time off period involves full workdays.
Notes	Comments to help the shift manager understand the request.

Select Schedule.

The time off is added to your On-Call calendar. If the time off configuration requires approval, the request remains pending until it is approved.

Parent Topic:Viewing schedules and request time-off

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---
title: Request time off and suggest who can cover
description: You can schedule your own time off and suggest a suitable cover from among fellow roster members.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/on-call-scheduling/schedule-time-off-and-cover-oncall.html
release: australia
product: On-Call Scheduling
classification: on-call-scheduling
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Viewing schedules and request time-off, On-Call Scheduling, IT Service Management]
---

# Request time off and suggest who can cover

You can schedule your own time off and suggest a suitable cover from among fellow roster members.

## Before you begin

To request time off by members, the **com.snc.on\_call\_rotation.pto.configuration** system property for your on-call group must be **With approval** or **Without approval**. If the setting is **Not allowed**, you can't request time off. A user with the rota\_admin role sets the default for all groups with the system property. They can also override the setting for a specific group in the group's on-call settings.

Role required: itil

## Procedure

1. Navigate to **On-Call Scheduling** &gt; **On-Call Calendars**.

2. Select the shift entry.

3. In the **Actions** list, select **Manage Shift**.

4. In the Manage Shift dialog box, select **Schedule time off** and then fill in the form.

\[Omitted image "OC\_SchedTimeOff.png"\] Alt text: Manage Shift dialog box with fields for scheduling time off.

|Field|Description|
|-----|-----------|
|Member|The member getting time off \(typically, yourself\).|
|Starts and Ends|Start and end dates for the time off.|
|Proposed cover|Name of a roster member who can provide cover in the absence. This field is required when the time off configuration for the group is **Time off without approval**.|
|All day event|Option to specify that the time off period involves full workdays.|
|Notes|Comments to help the shift manager understand the request.|

5. Select **Schedule**.

The time off is added to your On-Call calendar. If the time off configuration requires approval, the request remains pending until it is approved.

**Parent Topic:**[Viewing schedules and request time-off](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/viewing-schedules-and-escalation.md)