View details in an escalation log

---
title: View details in an escalation log
description: View the escalation log record for full details on the time line and actions for an on-call escalation as it progressed through the on-call escalation path. You can also access escalation and escalation notification information from reports.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/on-call-scheduling/view-escalation-logs-oncall.html
release: australia
product: On-Call Scheduling
classification: on-call-scheduling
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Escalations in On-Call Scheduling, Defining On-Call Scheduling escalation process, On-Call Scheduling, IT Service Management]
---

# View details in an escalation log

View the escalation log record for full details on the time line and actions for an on-call escalation as it progressed through the on-call escalation path. You can also access escalation and escalation notification information from reports.

## Before you begin

Role required: rota\_admin or admin

## About this task

This topic describes how to use the logs to access escalation information. You can also access escalation notification information from reports. See [Legacy: Viewing the Performance reports for escalations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/viewing-performance-report-oncall.md).

You can enable or disable logging using the **com.snc.on\_call\_rotation.log\_escalations** property, as described in [System properties for On-Call Scheduling](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/on-call-properties.md).

## Procedure

1.  Navigate to **All** > **On-Call Scheduling** > **Escalations** > **Escalation Logs** and open the incident.

    The On-Call Escalations \[Escalation Logs view\] opens.

2.  Click the Information icon \(\[Omitted image "icon-information.png"\] Alt text: Information icon\) to open the incident record.

    \[Omitted image "escalation-log-record.png"\] Alt text: Escalation Log incident record

3.  For each item in the related lists, you can click the Information icon \(\[Omitted image "icon-information.png"\] Alt text: Information icon\) to drill deeper into the details of the escalation \(for example, to determine **Time to acknowledge** values\).


**Parent Topic:**[Escalations in On-Call Scheduling](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/escalations-oncall.md)

**Related topics**  


[Designing an escalation process]()

[Track the progress of an escalation]()

[Delivery status tracking for On-Call Scheduling notifications]()