Viewing schedules and request time-off

---
title: Viewing schedules and request time-off
description: View your schedule, see the members of your group, request time off, and set your preferences for contact methods.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/on-call-scheduling/viewing-schedules-and-escalation.html
release: australia
product: On-Call Scheduling
classification: on-call-scheduling
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [On-Call Scheduling, IT Service Management]
---

# Viewing schedules and request time-off

View your schedule, see the members of your group, request time off, and set your preferences for contact methods.

As an itil user you can perform these tasks:

-   [View On-Call schedules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/view-schedules-oncall.md)
-   [Configure my availability and contact preferences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/config-my-contact-prefs-oncall.md)
-   [Request time off and suggest who can cover](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/schedule-time-off-and-cover-oncall.md)

-   **[View On-Call schedules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/view-schedules-oncall.md)**  
The tiled grouping of on-call shift schedules helps you to review shifts rather than having to search through all shifts in the system.
-   **[Configure my availability and contact preferences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/config-my-contact-prefs-oncall.md)**  
You specify your availability and the methods to use to contact you for On-Call escalations. The instance notifies you if an admin overrides your settings for some reason.
-   **[View my group schedules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/view-my-group-schedule-oncall.md)**  
You can see the on-call schedules for your groups.
-   **[View my personal schedule on the My Schedule report](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/view-my-schedule-oncall.md)**  
You can view when you are on call and the escalation lineup for a particular date range.
-   **[Request time off and suggest who can cover](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/schedule-time-off-and-cover-oncall.md)**  
You can schedule your own time off and suggest a suitable cover from among fellow roster members.
-   **[View my On-Call calendar on my calendar app](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/view-my-schedule-on-my-app-oncall.md)**  
You can subscribe to your On-Call calendar using your personal calendar client.

**Parent Topic:**[On-Call Scheduling](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/c_OnCallScheduling.md)