Add the L1 IT Service Desk AI Specialist to a team

---
title: Add the L1 IT Service Desk AI Specialist to a team
description: Add the L1 IT Service Desk AI Specialist to your team or user assignment group.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/onboard-l1-sd-ai-spec.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, L1 IT Service Desk AI Specialist, IT Service Management]
---

# Add the L1 IT Service Desk AI Specialist to a team

Add the L1 IT Service Desk AI Specialist to your team or user assignment group.

## Before you begin

Role required: sn\_itsm\_common.sn\_service\_desk\_manager

## About this task

The L1 IT Service Desk AI Specialist in SOW handles routine issues, applies standard solutions, and communicates updates, including resolving laptop issues and general inquiries.

## Procedure

1.  Navigate to **All** > **Service Operations Workspace**.

2.  On the Homepage, in the **L1 Service Desk AI Specialist** card, select **Add to team**.

3.  In the Confirm L1 IT Service Desk AI Specialist assignment window, review or modify the basic details and profile.

    To make changes to the basic details or profile, select **Edit**.

    To review the tasks that the L1 IT Service Desk AI Specialist can perform, or preview it, select **View details**. This opens the full guided setup for the L1 IT Service Desk AI Specialist.

    You can also select **View details** to test the L1 IT Service Desk AI Specialist on a specific record before you activate the L1 IT Service Desk AI Specialist.

4.  Select **Add to team**.

    Your L1 IT Service Desk AI Specialist is active and can begin completing work for your team.