Add multiple incidents to a problem

---
title: Add multiple incidents to a problem
description: Add multiple incidents to a problem to avoid creating multiple problems for incidents that have the same issue.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/problem-management/add-multiple-incidents-to-problem.html
release: australia
product: Problem Management
classification: problem-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing Problems, Problem Management, IT Service Management]
---

# Add multiple incidents to a problem

Add multiple incidents to a problem to avoid creating multiple problems for incidents that have the same issue.

## Before you begin

Role required: itil, admin, problem\_admin, problem\_coordinator or problem\_manager

## About this task

The topic applies to problems where you’ve activated the Problem Management Best Practice — Madrid \(com.snc.best\_practice.problem.madrid\) plugin.

## Procedure

1.  Navigate to **All** > **Problem** > **Open**.

2.  Open a problem record.

3.  In the related list, click the **Incidents** tab.

4.  Click **Add**.

5.  From the list, you can add incidents in the following ways.

    -   Select the incident records and select **Add Selected**.
    -   Select **Add All**.

## Result

The selected incidents appear under the **Incidents** tab.

-   **[Extension point for Problem Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/extension-point-for-problem.md)**  
Extension points enable you to extend the functionality of an application and integrate customizations without altering the application code.

**Parent Topic:**[Managing Problems](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/problem-mgmt-lifecycle.md)