Problem Management

---
title: Problem Management
description: The ServiceNow Problem Management application helps you identify the cause of errors in the IT infrastructure that are reported as occurrences of related incidents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/problem-management/c\_ProblemManagement.html
release: australia
product: Problem Management
classification: problem-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [IT Service Management]
---

# Problem Management

The ServiceNow® Problem Management application helps you identify the cause of errors in the IT infrastructure that are reported as occurrences of related incidents.

## Get started

<table id="table_b3p_jnc_2yb" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn about Problem Management concepts and features.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/exploring-problem-management.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Configure environment, tools, and user access.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/configuring-problem-mgmt.md)

</td><td>

[Manage\[Omitted image "bus-management-console.svg"\] Alt text:Create and manage problems.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/problem-mgmt-lifecycle.md)

</td></tr><tr><td>

[Communicate\[Omitted image "bus-extend-visability.svg"\] Alt text:Use Problem Management to communicate the outcome of the problem.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/communicate-outcome-of-problem.md)

</td><td>

[Analytics and Reporting Solutions\[Omitted image "bus-chart-down-with-arrow.svg"\] Alt text:Take advantage of dashboards to visualize data over time, analyze your business processes, and identify areas for improvement. ](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/problem-content-pack.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Get details about Problem Management properties and various form fields.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/reference-section-for-problem-management.md)

</td></tr></tbody>
</table>## Helpful resources

Here are some additional ServiceNow resources that can help you:

-   **\[Omitted image "dcx-icon-learning.svg"\] Alt text: ServiceNow University**

    Access real-time courses, self-paced training, and career resources, such as [Problem Management Overview](https://learning.servicenow.com/lxp/en/problem-management-overview-english-zurich?id=learning_course_prev&course_id=0e47075f47a10350db63fb25126d43ab&s=1&ssa=3) and more, from [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow).

-   **\[Omitted image "dcx-icon.svg"\] Alt text: Best Practices**

    Explore the Best Practices content library to access resources and proven guidance that help accelerate the implementation and deployment of Problem Management features at [IT Service Management Best Practices](https://mynow.servicenow.com/now/best-practices/collections/it-service-management-best-practices).

-   **\[Omitted image "icon-youtube.svg"\] Alt text: YouTube**

    Learn more about the value that you can add to your business with Problem Management. Watch [this video](https://www.youtube.com/watch?v=bIqwItf77Jo) on YouTube.

-   **\[Omitted image "dcx-icon-community.svg"\] Alt text: ServiceNow Community**

    Connect with other Problem Management users at [ServiceNow Community](https://community.servicenow.com/community/it-service-management/content?filterID=contentstatus%5Bpublished%5D%7Ecategory%5Bproblem-management%5D).