Configure problem categories
task australia Updated Sep 10, 2026 1 min read configure-problem-categories.md
Configure problem categories to provide a refined way of monitoring and reporting problems. Add to or remove category and subcategory choices from the list of problem categories or subcategories.
Before you begin
Role required: admin
Procedure
- Follow the steps in Define an option for a choice list to enter your problem categories.
Parent Topic:Configure the problem form
30 lines · 1.4 KB
--- title: Configure problem categories description: Configure problem categories to provide a refined way of monitoring and reporting problems. Add to or remove category and subcategory choices from the list of problem categories or subcategories. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/problem-management/configure-problem-categories.html release: australia product: Problem Management classification: problem-management topic_type: task last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Configure the problem form, Configuring Problem Management, Problem Management, IT Service Management] --- # Configure problem categories Configure problem categories to provide a refined way of monitoring and reporting problems. Add to or remove category and subcategory choices from the list of problem categories or subcategories. ## Before you begin Role required: admin ## Procedure 1. Follow the steps in [Define an option for a choice list](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ViewChoiceListDefinitions.md) to enter your problem categories. **Parent Topic:**[Configure the problem form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/problem-configure-forms.md)
| title | Configure problem categories |
| description | Configure problem categories to provide a refined way of monitoring and reporting problems. Add to or remove category and subcategory choices from the list of problem categories or subcategories. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-service-management/problem-management/configure-problem-categories.html |
| release | australia |
| product | Problem Management |
| classification | problem-management |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Configure the problem formConfiguring Problem ManagementProblem ManagementIT Service Management |