Create change request from a problem

---
title: Create change request from a problem
description: After you investigate and perform a root cause analysis of the Problem, you can understand whether the Problem can be resolved or you should find a temporary workaround for the Problem. If the Problem can be resolved, implement the fix, or the resolution for the Problem.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/problem-management/fix-a-change.html
release: australia
product: Problem Management
classification: problem-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing Problems, Problem Management, IT Service Management]
---

# Create change request from a problem

After you investigate and perform a root cause analysis of the Problem, you can understand whether the Problem can be resolved or you should find a temporary workaround for the Problem. If the Problem can be resolved, implement the fix, or the resolution for the Problem.

## Before you begin

Role required: problem\_coordinator or admin

## About this task

You can implement a resolution to a problem by applying a standard change procedure and testing to confirm service recovery. For a normal change, you raise a Request For Change \(RFC\). The Change Advisory Board \(CAB\) needs to approve the RFC before a resolution is applied to the Problem.

## Procedure

1.  Navigate to **All** > **Problem** > **Open** and open a problem record.

2.  On the context menu, perform any one of the following activities.

    |Option|Action to be taken|
    |------|------------------|
    |**Normal change**|Click **Create Normal Change**.|
    |**Emergency change**|Click **Create Emergency Change**.|

    A change request is created to implement the solution for the problem.


**Parent Topic:**[Managing Problems](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/problem-mgmt-lifecycle.md)