Components installed with Problem Management

---
title: Components installed with Problem Management
description: Several types of components are installed with activation of the Problem Management Best Practice — Madrid plugin, including user roles.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/problem-management/installed-with-madrid-best-prac.html
release: australia
product: Problem Management
classification: problem-management
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Activate Problem Management Best Practice — Madrid, Problem Management plugins, Configuring Problem Management, Problem Management, IT Service Management]
---

# Components installed with Problem Management

Several types of components are installed with activation of the Problem Management Best Practice — Madrid plugin, including user roles.

Demo data is available for this feature.

## Roles installed

<table id="table_u1t_gb1_wdb"><thead><tr><th>

Role title \[name\]

</th><th>

Description

</th><th>

Contains roles

</th></tr></thead><tbody><tr><td>

Problem Task Analyst \[problem\_task\_analyst\]

</td><td>

Works on a problem task and manages it through its life cycle.

</td><td>

None

</td></tr><tr><td>

Problem Co-ordinator \[problem\_ coordinator\]

</td><td>

Works on a problem or problem task and manages it through its life cycle.

</td><td>

problem\_task\_analyst and itil

</td></tr><tr><td>

Problem Manager \[problem\_ manager\]

</td><td>

Responsible for the overall problem management process and can configure problem management settings as well as act as a problem coordinator.

</td><td>

problem\_ coordinator

</td></tr><tr><td>

Problem Admin \[problem\_admin\]

</td><td>

Responsible for the overall problem management process as well as delete problems and problem tasks.

</td><td>

problem\_ manager

</td></tr></tbody>
</table>**Parent Topic:**[Activate Problem Management Best Practice — Madrid](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/activate-pm-best-practice-madrid.md)