Introducing activities for migration
concept australia Updated Sep 10, 2026 1 min read introduction-with-migration.md
The Introduction activity helps you to understand the purpose of the migration utility.
The activity helps you understand the Problem Management Best Practice State Model plugin and the new problem and task states. This activity also confirms that you have practiced or are practicing on a sub-production instance that is a clone of the production instance.
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--- title: Introducing activities for migration description: The Introduction activity helps you to understand the purpose of the migration utility. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/problem-management/introduction-with-migration.html release: australia product: Problem Management classification: problem-management topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Migration Utility, Configuring Problem Management, Problem Management, IT Service Management] --- # Introducing activities for migration The Introduction activity helps you to understand the purpose of the migration utility. The activity helps you understand the Problem Management Best Practice State Model plugin and the new problem and task states. This activity also confirms that you have practiced or are practicing on a sub-production instance that is a clone of the production instance.
| title | Introducing activities for migration |
| description | The Introduction activity helps you to understand the purpose of the migration utility. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-service-management/problem-management/introduction-with-migration.html |
| release | australia |
| product | Problem Management |
| classification | problem-management |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Migration UtilityConfiguring Problem ManagementProblem ManagementIT Service Management |