Migrate inactive records

---
title: Migrate inactive records
description: Migrate inactive records to apply the new mappings to all the remaining problem and problem task records.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/problem-management/migrate-inactive-records.html
release: australia
product: Problem Management
classification: problem-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Migration job, Migration Utility, Configuring Problem Management, Problem Management, IT Service Management]
---

# Migrate inactive records

Migrate inactive records to apply the new mappings to all the remaining problem and problem task records.

## Before you begin

Role required: admin

## Procedure

1.  Click **Migrate Inactive Records**.

    If there are no inactive records to migrate, the migration job moves to the migrated stage.

    **Note:** Even if you close the migration window or navigate away from the migration job, the migration of records continues. If you click **Migrate Inactive Records**, the migration window displays the current progress.

    If any record fails to migrate, it is listed in one of the related lists:

    -   Failed Inactive Problem Updates
    -   Failed Inactive Problem Task Updates
    Verify the reason for their failure, resolve it, and migrate the records again.


## What to do next

View the [Migrated](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/migrated-records.md) topic.