Legacy: Problem Overview dashboard
This dashboard shows the current state of open problems.
Important:
Starting in Xanadu release, the Problem overview dashboard is deprecated. Users can use Problem dashboard to view, and track the open problems.
[Omitted image "problem-overview.png"] Alt text: The Problem Overview dashboard showing all widgets and reports
End user and roles
| End user and goal | Required role |
|---|---|
| Problem manager and Problem agent - View the current number of critical, overdue, and unassigned problems to identify immediate action areas. | None |
Data visualizations
|
Title |
Type |
Description |
|---|---|---|
|
Critical open problems |
Single Score [Omitted image "single-score.png"] Alt text: single score icon |
All open problems where Priority is 1 - Critical. This report tells you at a glance how many top priority problems there are. |
|
Unassigned problems |
Single Score [Omitted image "single-score.png"] Alt text: single score icon |
All open problems where 'Assigned to' is empty. These are the problems you have to assign. |
|
Overdue problems |
Single Score [Omitted image "single-score.png"] Alt text: single score icon |
All open problems where Escalation = Overdue |
|
Open problems |
Single Score [Omitted image "single-score.png"] Alt text: single score icon |
All open problems |
|
Problems not updated for 7 days |
Single Score [Omitted image "single-score.png"] Alt text: single score icon |
Open problems where the value in the Updated field is more than 7 days ago |
|
Open problems older than 30 days |
Single Score [Omitted image "single-score.png"] Alt text: single score icon |
Open problems where the value in the Created field is more than 30 days ago |
|
Open problems - Grouped |
Horizontal Bar [Omitted image "horizontal-bar.png"] Alt text: Horizontal bar icon |
Open problems grouped by Priority |
|
Open problems older than 30 days - Grouped |
Horizontal Bar [Omitted image "horizontal-bar.png"] Alt text: Horizontal bar icon |
Open problems where the value in the Created field is more than 30 days ago, grouped by Priority |
|
Problems by Priority and State |
Heatmap [Omitted image "heatmap.png"] Alt text: Heatmap icon |
Open Problems grouped on a matrix of Priority and State |
|
Open problems older than 30 days by Priority and State |
Heatmap [Omitted image "heatmap.png"] Alt text: Heatmap icon |
Open problems where the value in the Created field is more than 30 days ago, grouped on a matrix of Priority and State |
|
Problems Opened per Week |
Line[Omitted image "line-trend.svg"] Alt text: line trend icon |
Count of all problems opened this year, trending by Opened per Week |
|
Problems Closed per Week |
Line[Omitted image "line-trend.svg"] Alt text: line trend icon |
Count of all problems closed this year, trending by Closed per Week |
--- title: Legacy: Problem Overview dashboard description: This dashboard shows the current state of open problems. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/problem-management/problem-overview-dashboard.html release: australia product: Problem Management classification: problem-management topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Legacy: Problem Management Platform Analytics Solutions, Problem Management, IT Service Management] --- # Legacy: Problem Overview dashboard This dashboard shows the current state of open problems. **Important:** Starting in Xanadu release, the Problem overview dashboard is deprecated. Users can use [Problem dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem.md) to view, and track the open problems. \[Omitted image "problem-overview.png"\] Alt text: The Problem Overview dashboard showing all widgets and reports ## End user and roles |End user and goal|Required role| |-----------------|-------------| |Problem manager and Problem agent - View the current number of critical, overdue, and unassigned problems to identify immediate action areas.|None| ## Data visualizations <table id="table_xvt_hl4_2fb"><thead><tr><th> Title </th><th> Type </th><th> Description </th></tr></thead><tbody><tr><td> Critical open problems </td><td> Single Score \[Omitted image "single-score.png"\] Alt text: single score icon </td><td> All open problems where Priority is 1 - Critical. This report tells you at a glance how many top priority problems there are. </td></tr><tr><td> Unassigned problems </td><td> Single Score \[Omitted image "single-score.png"\] Alt text: single score icon </td><td> All open problems where 'Assigned to' is empty. These are the problems you have to assign. </td></tr><tr><td> Overdue problems </td><td> Single Score \[Omitted image "single-score.png"\] Alt text: single score icon </td><td> All open problems where Escalation = Overdue </td></tr><tr><td> Open problems </td><td> Single Score \[Omitted image "single-score.png"\] Alt text: single score icon </td><td> All open problems </td></tr><tr><td> Problems not updated for 7 days </td><td> Single Score \[Omitted image "single-score.png"\] Alt text: single score icon </td><td> Open problems where the value in the Updated field is more than 7 days ago </td></tr><tr><td> Open problems older than 30 days </td><td> Single Score \[Omitted image "single-score.png"\] Alt text: single score icon </td><td> Open problems where the value in the Created field is more than 30 days ago </td></tr><tr><td> Open problems - Grouped </td><td> Horizontal Bar \[Omitted image "horizontal-bar.png"\] Alt text: Horizontal bar icon </td><td> Open problems grouped by Priority </td></tr><tr><td> Open problems older than 30 days - Grouped </td><td> Horizontal Bar \[Omitted image "horizontal-bar.png"\] Alt text: Horizontal bar icon </td><td> Open problems where the value in the Created field is more than 30 days ago, grouped by Priority </td></tr><tr><td> Problems by Priority and State </td><td> Heatmap \[Omitted image "heatmap.png"\] Alt text: Heatmap icon </td><td> Open Problems grouped on a matrix of Priority and State </td></tr><tr><td> Open problems older than 30 days by Priority and State </td><td> Heatmap \[Omitted image "heatmap.png"\] Alt text: Heatmap icon </td><td> Open problems where the value in the Created field is more than 30 days ago, grouped on a matrix of Priority and State </td></tr><tr><td> Problems Opened per Week </td><td> Line\[Omitted image "line-trend.svg"\] Alt text: line trend icon </td><td> Count of all problems opened this year, trending by Opened per Week </td></tr><tr><td> Problems Closed per Week </td><td> Line\[Omitted image "line-trend.svg"\] Alt text: line trend icon </td><td> Count of all problems closed this year, trending by Closed per Week </td></tr></tbody> </table>
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