Working with contextual search

---
title: Working with contextual search
description: Contextual search display results on forms and record producers based on the text that you provide in a field.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/problem-management/problem-with-contextual-search.html
release: australia
product: Problem Management
classification: problem-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Reference section for Problem Management, Problem Management, IT Service Management]
---

# Working with contextual search

Contextual search display results on forms and record producers based on the text that you provide in a field.

**Note:** Contextual Search is available for problems in instances starting with the Madrid release. Existing users can request to activate the Problem Management general guidelines — Madrid plugin \(com.snc.best\_practice.problem.madrid\).

You can:

-   Find articles using the **Related Search** field. The articles can be based on any category that you select from the list.
-   Use the list next to the **Related Search** field to select the category such as **Knowledge \(All\)**, **Pinned Articles**, **Incidents**, **Open Problems**, and **Resolved Problems**.

    **Note:** To display articles in the **Pinned Articles** category, a knowledge manager must add them to featured content in Knowledge Management. For more information, see [Add a knowledge article to featured content](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/t_PinAnArticle.md).

-   Attach the article in the **Notes** > **Work notes** if your search result displays knowledge articles.

**Parent Topic:**[Reference section for Problem Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/reference-section-for-problem-management.md)

**Related topics**  


[Contextual search overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/c_ContextualSearch.md)