Post knowledge

task australia Updated Sep 10, 2026 1 min read t_PostKnowledge.md

You can create a knowledge article from the problem immediately, and not wait for when the problem is closed.

Before you begin

Role required: itil, knowledge

About this task

If you have Problem Management Best Practice — Madrid — Knowledge Integration plugin (com.snc.best_practice.problem.madrid.knowledge) activated, see Create a known error article. The topic applies to legacy Problem (London or a prior release) only.

Procedure

Open a problem from which to post a knowledge article.
Click the Post Knowledge related link.

The resulting knowledge article contains the following information.
- The problem number and Short description become the knowledge article Short description.
- The problem Description and Workaround become the knowledge article Text.
- The problem Configuration item becomes the knowledge article Configuration Item.
- The article Topic is set to Known Error. By default, the system creates a knowledge article in Draft workflow state. If the knowledge submission workflow is enabled, the problem Short description and Work notes are placed into a knowledge submission instead of an article. For more information, see Knowledge workflows.

Parent Topic:Communicating the outcome of a problem

44 lines · 2.3 KB Wrap lines

---
title: Post knowledge
description: You can create a knowledge article from the problem immediately, and not wait for when the problem is closed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/problem-management/t\_PostKnowledge.html
release: australia
product: Problem Management
classification: problem-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Communicating the outcome of a problem, Problem Management, IT Service Management]
---

# Post knowledge

You can create a knowledge article from the problem immediately, and not wait for when the problem is closed.

## Before you begin

Role required: itil, knowledge

## About this task

If you have Problem Management Best Practice — Madrid — Knowledge Integration plugin \(com.snc.best\_practice.problem.madrid.knowledge\) activated, see [Create a known error article](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/create-known-error-from-problem.md). The topic applies to legacy Problem \(London or a prior release\) only.

## Procedure

1. Open a problem from which to post a knowledge article.

2. Click the **Post Knowledge** related link.

The resulting knowledge article contains the following information.

- The problem number and **Short description** become the knowledge article **Short description**.
- The problem **Description** and **Workaround** become the knowledge article **Text**.
- The problem **Configuration item** becomes the knowledge article **Configuration Item**.
- The article **Topic** is set to **Known Error**.
By default, the system creates a knowledge article in **Draft** workflow state. If the knowledge submission workflow is enabled, the problem **Short description** and **Work notes** are placed into a knowledge submission instead of an article. For more information, see [Knowledge workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/r_KnowledgeWorkflows.md).

**Parent Topic:**[Communicating the outcome of a problem](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/problem-management/communicate-outcome-of-problem.md)