Reference for L1 IT Service Desk AI Specialist

---
title: Reference for L1 IT Service Desk AI Specialist
description: Reference for L1 IT Service Desk AI Specialist provides additional information about related properties and roles.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/reference-l1-sd-ai-specialist.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [reference]
breadcrumb: [L1 IT Service Desk AI Specialist, IT Service Management]
---

# Reference for L1 IT Service Desk AI Specialist

Reference for L1 IT Service Desk AI Specialist provides additional information about related properties and roles.

These properties are associated with the L1 IT Service Desk AI Specialist.

## System properties

<table><thead><tr><th>

Property name

</th><th>

Description

</th></tr></thead><tbody><tr><td>

sn\_itsm\_aia.glide.ui.autoresolve.time

</td><td>

Number of days \(integer\) after which On Hold incidents with reason as Awaiting caller are automatically resolved. Default is 2.

 Zero \(0\) disables this feature.

</td></tr></tbody>
</table>