Request Management

---
title: Request Management
description: Request Management allows employees to submit requests for services, products, or information through a self-service portal. It streamlines fulfillment workflows, reduces manual effort, and improves visibility into request status for both users and agents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/request-management/c\_RequestManagement.html
release: australia
product: Request Management
classification: request-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [IT Service Management]
---

# Request Management

Request Management allows employees to submit requests for services, products, or information through a self-service portal. It streamlines fulfillment workflows, reduces manual effort, and improves visibility into request status for both users and agents.

## Get started

<table id="table_tfq_nff_jgc" class="nav-card presentation"><tbody><tr><td>

\[Omitted image "bus-explore.svg"\] Alt text:[Exploring Request Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/request-management/exploring-request-management.md)

 [Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn about On-Call Scheduling concepts and features.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/on-call-scheduling/exploring-on-call-scheduling.md)

</td><td>

\[Omitted image "bus-sdlc.svg"\] Alt text:[Configuring Request Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/request-management/configuring-request-management.md)

</td></tr><tr><td>

\[Omitted image "bus-integration-and-apis.svg"\] Alt text:[Using Request Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/request-management/using-request-management.md)

</td><td>

\[Omitted image "bus-learn.svg"\] Alt text:[Request Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/request-management/request-management-reference.md)

</td></tr></tbody>
</table>-   **[Exploring Request Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/request-management/exploring-request-management.md)**  
Request Management allows catalog items to be requested and fulfilled based on defined flows.
-   **[Configuring Request Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/request-management/configuring-request-management.md)**  
Configure Request Management to enable the agents to efficiently manage multiple incidents, catalog requests, and catalog tasks.
-   **[Using Request Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/request-management/using-request-management.md)**  
Request Management allows catalog items to be requested and fulfilled based on defined flows.
-   **[Request Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/request-management/request-management-reference.md)**  
Reference topics for Request Management.

**Parent Topic:**[IT Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/r_ITServiceManagement.md)

**Related topics**  


[Exploring Service Catalog](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/exploring-service-catalog.md)

[Catalog Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/catalog-builder.md)