Activate Predictive Intelligence for Major Incident Management

---
title: Activate Predictive Intelligence for Major Incident Management
description: Activate Predictive Intelligence for Major Incident Management by requesting the Predictive Intelligence for Major Incident Management plugin \(com.snc.incident.mim.ml\_solution\) through the Now Support Service Catalog.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/request-pred-intelli-mim.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Machine learning solutions for IT Service Management, IT Service Management]
---

# Activate Predictive Intelligence for Major Incident Management

Activate Predictive Intelligence for Major Incident Management by requesting the Predictive Intelligence for Major Incident Management plugin \(com.snc.incident.mim.ml\_solution\) through the Now Support Service Catalog.

## Before you begin

Predictive Intelligence for Major Incident Management requires a separate subscription from the rest of the ServiceNow AI Platform.

To purchase a subscription, contact your ServiceNow account manager. When you purchase a subscription, certain plugins are activated automatically. If a plugin doesn't appear in the instance, submit a request via the Now Support Service Catalog.

Role required: admin

## About this task

The following plugins are installed with Predictive Intelligence for Major Incident Management:

-   Incident Management - Major Incident Management \(com.snc.incident.mim\)
-   Predictive Intelligence for Incident Management \(com.snc.incident.ml\_solution\)

On a non-production instance, you can install the plugin through the Application Manager.

For a production instance, request the plugin through the Now Support Service Catalog after you purchase a subscription.

## Procedure

1.  Navigate to **All** > **System Applications** > **All Available Applications** > **All**.

2.  Select **Request plugin** to open the Activate Plugin form on Now Support.

3.  On the form, fill in the fields.

<table id="table_dby_5sq_hnb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

What is your target instance

</td><td>

Select the instance that you want to activate the plugin on.

</td></tr><tr><td>

Plugin Name

</td><td>

Name and ID of the plugin to request: `Predictive Intelligence for Major Incident Management (com.snc.incident.mim.ml_solution)`

</td></tr><tr><td>

Select Maintenance Date and Time

</td><td>

Select the date and time to activate the plugin.

</td></tr></tbody>
</table>4.  Select **Submit**.

    After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager.


**Parent Topic:**[Machine learning solutions for IT Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/machine-learning-itsm.md)